Terms & Conditions

Last updated: September 2, 2025

Introduction

Welcome to Hermister. By accessing our website or using our telehealth services, you are entering into an agreement with Hermister (“we,” “us,” or “our”). Please read these Terms & Conditions carefully; by using Hermister’s services, you accept these terms, which are designed to protect both your interests and ours.

Use of Website and Services

Hermister offers self-pay online healthcare and telemedicine services. Our licensed medical professionals may provide prescriptions or recommend lab tests, which are processed in compliance with relevant laws. You agree to use our website and services only for lawful, personal, and non-commercial purposes. Use outside authorized regions or contrary to applicable law is strictly prohibited.

User Accounts

To use Hermister, you must create an account by submitting accurate personal and contact information. You are responsible for maintaining the confidentiality and security of your account password. Sharing passwords or creating multiple accounts is prohibited, as it may endanger your safety and the reliability of the care provided. Notify Hermister immediately of any unauthorized use or possible security breaches related to your account.

Access Rights & Restrictions

You are granted a limited, non-exclusive, non-transferable license to access and use Hermister for personal use as permitted under these Terms. You are prohibited from:

• Impersonating others, misrepresenting affiliations, or violating the law through Hermister.
• Attempting to reverse-engineer, decompile, or modify our software.
• Distributing harmful computer code or engaging in any activity that could damage our systems or services.
• Using Hermister for any illegal, fraudulent, or abusive purposes.

We reserve the right to suspend or terminate your account at our sole discretion for violations of our policies.

Fees, Payments & Subscriptions

All fees are listed on our website. Payment for consultations, lab tests, subscriptions, or other services is due at the time of purchase. By subscribing to a recurring plan, you authorize Hermister to charge your provided payment method according to the frequency you select. Ensure your payment information is current to avoid interruptions in service. Cancellation, refund, and charge policies are detailed on our site and in these terms.

Content Ownership

All content, software, and materials on Hermister are owned by Hermister and/or its licensors. This includes text, images, video, design, and arrangement. Reproduction, distribution, modification, public display, or any non-personal use of our content is prohibited without express written permission.

User Content

Any content you upload or submit—questions, feedback, profile information, etc.—must be original and not violate the rights of others. By submitting content, you grant Hermister a perpetual, worldwide, royalty-free license to use, modify, publish, and distribute your content in connection with the services, as described in our Privacy Policy.

Medical Disclaimer

Hermister does not provide direct medical, legal, or professional advice. Healthcare decisions rest with independent providers. The information and resources on our site are educational and should not replace consultations with qualified professionals.

Termination

Hermister may suspend or terminate your account at any time for policy violations, illegal conduct, or misuse of the service. Hermister may retain information in accordance with legal obligations even after account termination.

Changes to Terms

Hermister reserves the right to modify these Terms & Conditions at any time. We will post updates online and/or notify you, where required. Continued use of our services means acceptance of updated terms.

Limitation of Liability

Hermister makes no guarantees about uninterrupted or error-free service and disclaims liability for damages arising from service use, loss of data, breaches, or third-party actions—except to the extent prohibited by law.

Indemnification

You agree to indemnify and hold harmless Hermister, its affiliates, officers, and employees against any claims arising from your breach of these Terms & Conditions or your unlawful use of the service.

Miscellaneous

These Terms & Conditions are governed by local laws and any disputes will be settled through arbitration or in courts as specified. If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

Contact

For questions or concerns, contact the Hermister legal team at legal@hermister.com.