Privacy Policy

Last updated: September 2, 2025

Overview

Hermister (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, store, and share information on our website and related services. The policy also describes your rights regarding your personal information and how to contact us with privacy concerns or to exercise your rights.

Information We Collect

We may collect various categories of information, including but not limited to:

• Personal details such as your name, address, email, telephone number, and health information, when you create an account or use our services.
• Technical data about your device, browser, IP address, and usage patterns through cookies and similar tracking technologies.
• Payment information you provide when making purchases via our platform or for related services.
• Demographic information (e.g., age, gender, insurance) relevant to your use of telehealth services.

How We Use Your Information

Hermister uses and discloses your information for a range of business purposes, including:

• To provide and improve our care, process payments, and operate our services.
• To communicate with you via email, phone, or SMS regarding appointments, service updates, feedback requests, and reminders.
• To send you marketing communications if you have consented; you may opt out at any time.
• To comply with legal obligations such as public health reporting or insurance processing.
• For research, analytics, and to enhance advertising or marketing campaigns; some data may be shared with third-party providers, subject to their privacy policies.

Sharing Your Information
We may share your information with selected third parties, including:

• Service providers for technology, payment processing, laboratory testing, pharmacy services, and telecommunications.
• Third-party marketing, analytics, and advertising partners for targeted communications.
• Government agencies or legal authorities when required for reporting, compliance, or in response to legal requests.
• If Hermister is acquired, merges, or undergoes an asset sale, personal information may be transferred as part of business operations.

All third parties are contractually obliged, where possible, to maintain the confidentiality and security of your information. However, some external providers may have independent privacy policies governing their use of your data.

Data Security

Hermister employs technical, physical, and administrative safeguards to protect your personal information. Despite these measures, no method of transmission or storage is fully secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

Risks in Communication

• Emails and SMS messages sent by Hermister may not be encrypted; there’s a risk they could be viewed by third parties.
• Information stored on your device may be subject to risks outside our control.
• If you share information with external parties (such as pharmacies or labs), Hermister is not responsible for how those parties may use or protect your data.

Your Rights

Depending on applicable laws, your rights may include:

• Access: You can request a copy of your personal or medical information. A fee may apply.
• Correction: You may request updates to inaccurate information, subject to verification.
• Restriction: You may request limitations on certain use or disclosure, although we may not always be able to comply.
• Disclosure Accounting: You are entitled to an accounting of specific disclosures of your information once per year without charge.
• Deactivation: Upon request, your account may be deactivated, blocking access via your login credentials, though we may be unable to fully delete health records due to legal obligations.
• Complaints: You have the right to file privacy complaints. Hermister will not retaliate against users making such complaints.
• Marketing Choices: You may opt out of marketing communication at any time.

To exercise any of these rights, please contact our Privacy Officer at privacy@hermister.com or by mail at [Hermister, Legal Department, PO box 600365, Jacksonville, FL 32211].

Changes to Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and, where appropriate, notified through email or platform notices. Continued use of Hermister after policy changes constitutes acceptance of those changes.

• Privacy Officer, Hermister
• Email: privacy@hermister.com
• Address: PO box 600365, Jacksonville, FL 32211